CRISIS & CONTINGENCY PLANNING

Crisis Planning / Detection (“Failing to Plan is Planning to Fail”)

We can help you to carefully and comprehensively identity and assess the many threats and risk you might face

Crisis Prevention / Protection

• We can help you to put in place threat and risk treatment measures for any threats and risks you may have identified
• We can help you to put in place proper documentation to effectively monitor your threats and risk treatment measures
• We can help you to effectively communicate your threat and risk treatment plans throughout your organization as well as to external stakeholders or partners

Crisis Preparation

• We can help you to review, refine and even develop your crisis plans and ensure that your staff have useful support tools (ie aide memoires, actions lists, etc) to efficiently and effectively deploy in the event of a crisis
• We can help you to put in place effective training programs to ensure that everyone knows how to respond competently and confidently in the event of a crisis
• We can help you to put in place effective and realistic exercise programs to ensure that your crisis plans are regularly tested and rehearsed and that everyone is fully familiar with their respective roles and responsibilities, particularly at the command level
• We can help you to put in place effective capacity building measures to ensure that you have the necessary stakeholders, partners and resources already in place in the event of a crisis

CRISIS MANAGEMENT

Crisis Response

• We can help you to devise an effective crisis response strategy that addresses the tactical, operational, strategic, as well as political elements and dimensions of a crisis
• We can help you to put in place an effective command and control system that ensures effective coordination, cooperation and collaboration throughout the crisis
• We can help you to ensure that you have the necessary response and responder capabilities that will provide you with an all-hazards response capability

Crisis Recovery

• We can help you to put in place a comprehensive and methodical recovery program that includes: rebuilding, restoring, resuming, resilience, and reputation protection
• We can help you to address key internal issues that might arise such as fatigue, morale and emotional concerns
• We can help you to address key external issues that might arise, such as humanitarian, infrastructure, financial and communication concerns

Crisis Review

• We can help you to prepare effective and timely After Action Reviews that will allow you to refine and improve your planning, prevention, preparation, preparation, response and recovery before your next crisis

CRISIS COMMUNICATIONS

Crisis Planning / Detection

We can help you to put in place effective public, media and social media monitoring tools and systems in place in order to better anticipate emerging crises or problems

Crisis Prevention / Protection

We can help you to identify and develop effective relationships with key stakeholders and partners both before and during your next crisis

Crisis Preparation

• We can help you to develop effective policies, plans and platforms so that you have the necessary infrastructure and systems in place to be able to effectively respond to your next crisis
• We can help you to ensure that effective spokesperson and media engagement training is given to your staff well before they have to speak with the media or have to respond on social media
• We can help you to test and exercise your policies, plans and platforms before the next crisis so that everyone is well versed in their roles and responsibilities

Crisis Response

• We can help you to respond effectively to the crisis as it develops
• We can help you to ensure that you effectively communicate and engage with the media and the public (including social media) throughout the crisis

Crisis Recovery

We can help you to put effective damage control & reputation repair measures in place so that you are not adversely affected by the crisis

Crisis Review

We can help you to put in place effective measures so that you can quickly recover from the crisis and to rebuild trust (both internally and externally) if necessary

CRISIS LEADERSHIP

• We can help you to ensure that your crisis response commanders and leaders are fully able and prepared to confidently and competently respond to an emerging crisis crisis or emergency
• We can help you to ensure that your staff understand the important of R.E.A.L. Leadership in crisis situations
• We can help you to provide training and exercise programs that will ensure that all your leaders and commanders are competent and capable to handle a wide variety of crisis situations or incidents